TERMS & CONDITIONS |PRIVACY POLICY |COOKIE POLICY

TERMS & CONDITIONS

1. Journey Requests & Quotations

Submitting a Journey Request through the Velure Signature Travel website is an enquiry and does not constitute a confirmed booking.

Velure Signature Travel will review the journey requirements and availability before providing a personalised quotation.

2. Booking & Deposit

Once availability and the final price have been confirmed, a 25% deposit is required to secure the booking unless otherwise agreed in writing.

Your booking is not confirmed until the required deposit has been received.

3. Remaining Balance

The remaining balance must be paid no later than 48 hours before the scheduled journey.

For bookings made within 48 hours of travel, full payment will be required to secure the booking.

Failure to pay the outstanding balance by the required deadline may result in the booking being cancelled.

4. Customer Cancellations

If you need to cancel your booking, please notify Velure Signature Travel as soon as possible.

The following cancellation policy applies unless different terms have been agreed with you in writing:

More than 7 days before your journey:
Your deposit will be refunded.

Between 7 days and more than 48 hours before your journey:
50% of your deposit will be refunded.

48 hours or less before your journey:
Your deposit is non-refundable.

Where a customer has already paid more than the deposit amount, any refund of the remaining balance will be determined in accordance with the applicable cancellation terms and any reasonable costs already incurred in relation to the booking.

Refunds will be returned using an appropriate payment method and may take several working days to appear depending on the payment provider.

5. Changes to Your Booking

Please notify Velure Signature Travel as soon as possible if you wish to change your booking.

Changes to the date, pickup time, destination, duration, passenger numbers, additional stops or requested experience may affect the price and are subject to availability.

A revised quotation may be issued where necessary.

6. Waiting Time & Additional Charges

The quotation is based on the journey and requirements agreed at the time of booking.

Additional waiting time, unscheduled stops, significant route changes or extensions to the agreed hire period may result in additional charges.

Where reasonably possible, customers will be informed of additional charges.

7. Airport Transfers

Customers are responsible for providing accurate flight and passenger information.

Airport pickup arrangements, waiting time and any applicable parking or airport charges will be confirmed as part of the quotation or booking.

8. Celebrations & Special Requests

Celebration packages, refreshments and other optional extras are subject to availability and must be agreed as part of the final quotation.

Any alcohol-related offering will only be provided where legally permitted and subject to applicable licensing and age requirements.

9. Post-Op Travel

Velure Post-Op Travel provides comfortable private transportation following a procedure.

It is not an ambulance service, medical transport service, medical supervision or medical care.

10. Stationary Hire

Where the vehicle is booked as a stationary private space for an interview, meeting, content creation, event or other agreed purpose, the hire period and permitted use will be stated in the quotation.

Additional time may be charged separately.

11. Passenger Conduct

Passengers are expected to behave respectfully and safely.

Velure Signature Travel or the relevant transport provider may refuse or terminate a journey where passenger behaviour is abusive, threatening, unlawful or creates a safety risk.

12. Vehicle Damage & Cleaning

The customer may be responsible for reasonable cleaning, repair or replacement costs arising from excessive soiling or damage caused by the customer or members of their party.

13. Delays & Circumstances Outside Our Control

Journey times may be affected by traffic, road closures, accidents, weather, flight disruption or other circumstances outside our reasonable control.

Reasonable efforts will be made to minimise disruption and keep customers informed where appropriate.

14. Drivers & Transport Operators

Where appropriate, a journey may be provided through an appropriately licensed third-party transport operator and/or driver.

Relevant booking information may be shared with them where necessary to arrange and fulfil the journey.

15. Contact

Questions about a journey, cancellation or these Terms & Conditions can be sent to:

Velure Signature Travel
hello@veluresignaturetravel.com

PRIVACY POLICY

Velure Signature Travel respects your privacy and is committed to handling your personal information responsibly and in accordance with applicable UK data protection law.

Information We Collect
When you submit a journey request, request a quotation, make a booking or contact us, we may collect information including your name, telephone number, email address, pickup and destination details, journey date and time, passenger numbers and information you voluntarily provide about your journey.

How We Use Your Information
We may use your information to:
• respond to enquiries and prepare quotations
• check availability and arrange journeys
• manage and communicate about bookings
• process and record payments
• provide customer support
• maintain appropriate business and financial records
• comply with applicable legal and regulatory obligations
Journey Details & Post-Op Travel

Customers should only provide information that is reasonably necessary for us to understand and arrange their journey.
Where a customer requests Post-Op Travel, they should avoid providing unnecessary medical or health information through the website form.

Sharing Your Information
Where necessary to arrange or fulfil a journey, relevant booking information may be shared with an authorised driver, licensed transport operator or other service provider involved in delivering the service.
Velure Signature Travel does not sell customers' personal information.

Payments
Payments may be processed through secure third-party payment providers. Customers should not provide bank or card information through the Journey Request form.

How Long We Keep Information

Personal information will only be retained for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting or regulatory requirements.

Your Data Protection Rights
Depending on applicable law, customers may have rights concerning their personal information, including rights to request access, correction or deletion and to object to or restrict certain processing.

Privacy Enquiries

For questions concerning your personal information, contact:

Velure Signature Travel
hello@veluresignaturetravel.com

COOKIE POLICY

Last updated: October 2026

Velure Signature Travel uses cookies and similar technologies to help our website function correctly, provide a secure browsing experience and, where permitted, understand how visitors use our website.

What are cookies?
Cookies are small files stored on your device when you visit a website. They can help websites function correctly and remember certain preferences.

Essential Cookies
Some cookies are necessary for the operation, security and functionality of our website. These cookies may be used without requiring your consent where permitted by law.

Analytics & Other Cookies
We may use optional cookies or similar technologies to understand how visitors interact with our website and help us improve the online experience. Where consent is required, these will only be used after you have made your cookie choice.

Third-Party Services
Our website may contain or use services provided by third parties, such as Wix and embedded social or media services. These providers may use cookies or similar technologies in accordance with their own privacy practices.

Managing Your Preferences
You can accept, reject or manage optional cookies using the cookie settings available on our website. You can also manage cookies through your browser settings.

Velure Signature Travel
hello@veluresignaturetravel.com

TERMS & CONDITIONS

1. Journey Requests & Quotations

Submitting a Journey Request through the Velure Signature Travel website is an enquiry and does not constitute a confirmed booking.

Velure Signature Travel will review the journey requirements and availability before providing a personalised quotation.

2. Booking & Deposit

Once availability and the final price have been confirmed, a 25% deposit is required to secure the booking unless otherwise agreed in writing.

Your booking is not confirmed until the required deposit has been received.

3. Remaining Balance

The remaining balance must be paid no later than 48 hours before the scheduled journey.

For bookings made within 48 hours of travel, full payment will be required to secure the booking.

Failure to pay the outstanding balance by the required deadline may result in the booking being cancelled.

4. Customer Cancellations

If you need to cancel your booking, please notify Velure Signature Travel as soon as possible.

The following cancellation policy applies unless different terms have been agreed with you in writing:

More than 7 days before your journey: Your deposit will be refunded.

Between 7 days and more than 48 hours before your journey: 50% of your deposit will be refunded.

48 hours or less before your journey: Your deposit is non-refundable.

Where a customer has already paid more than the deposit amount, any refund of the remaining balance will be determined in accordance with the applicable cancellation terms and any reasonable costs already incurred in relation to the booking.

Refunds will be returned using an appropriate payment method and may take several working days to appear depending on the payment provider.

5. Changes to Your Booking

Please notify Velure Signature Travel as soon as possible if you wish to change your booking.

Changes to the date, pickup time, destination, duration, passenger numbers, additional stops or requested experience may affect the price and are subject to availability.

A revised quotation may be issued where necessary.

6. Waiting Time & Additional Charges

The quotation is based on the journey and requirements agreed at the time of booking.

Additional waiting time, unscheduled stops, significant route changes or extensions to the agreed hire period may result in additional charges.

Where reasonably possible, customers will be informed of additional charges.

7. Airport Transfers

Customers are responsible for providing accurate flight and passenger information.

Airport pickup arrangements, waiting time and any applicable parking or airport charges will be confirmed as part of the quotation or booking.

8. Celebrations & Special Requests

Celebration packages, refreshments and other optional extras are subject to availability and must be agreed as part of the final quotation.

Any alcohol-related offering will only be provided where legally permitted and subject to applicable licensing and age requirements.

9. Post-Op Travel

Velure Post-Op Travel provides comfortable private transportation following a procedure.

It is not an ambulance service, medical transport service, medical supervision or medical care.

10. Stationary Hire

Where the vehicle is booked as a stationary private space for an interview, meeting, content creation, event or other agreed purpose, the hire period and permitted use will be stated in the quotation.

Additional time may be charged separately.

11. Passenger Conduct

Passengers are expected to behave respectfully and safely.

Velure Signature Travel or the relevant transport provider may refuse or terminate a journey where passenger behaviour is abusive, threatening, unlawful or creates a safety risk.

12. Vehicle Damage & Cleaning

The customer may be responsible for reasonable cleaning, repair or replacement costs arising from excessive soiling or damage caused by the customer or members of their party.

13. Delays & Circumstances Outside Our Control

Journey times may be affected by traffic, road closures, accidents, weather, flight disruption or other circumstances outside our reasonable control.

Reasonable efforts will be made to minimise disruption and keep customers informed where appropriate.

14. Drivers & Transport Operators

Where appropriate, a journey may be provided through an appropriately licensed third-party transport operator and/or driver.

Relevant booking information may be shared with them where necessary to arrange and fulfil the journey.

15. Contact

Questions about a journey, cancellation or these Terms & Conditions can be sent to:

Velure Signature Travel hello@veluresignaturetravel.com

PRIVACY POLICY Velure Signature Travel respects your privacy and is committed to handling your personal information responsibly and in accordance with applicable UK data protection law.

​

Privacy Enquiries

For questions concerning your personal information, contact:

Velure Signature Travel hello@veluresignaturetravel.com

More than 7 days before your journey:
Your deposit will be refunded.

Between 7 days and more than 48 hours before your journey:
50% of your deposit will be refunded.

48 hours or less before your journey:
Your deposit is non-refundable.

Velure Signature Travel
hello@veluresignaturetravel.com

PRIVACY POLICY

Velure Signature Travel respects your privacy and is committed to handling your personal information responsibly and in accordance with applicable UK data protection law.

Velure Signature Travel
hello@veluresignaturetravel.com